Refunds are made in the U.S. Dollars only and only to the credit card, which was used to make the payment on our web-page. If the currency of your credit-card is not U.S. Dollars, then your issuing bank will make an automatic currency exchange to your credit card currency. The bank may deduct a fee for currency exchange, which we cannot compensate.

Refunds are made only for purchases made on our web-page. We do not undertake any liability for any other costs that might arise to you or have arisen regarding other services.

You may request a refund in case your application has not been processed within the next 24h or the Travel Authorisation is denied.

To request a refund, please send an e-mail to our Customer Service Centre to the address indicated on our web-page: [email protected], providing the following data:

  • Date, when the purchase was made;
  • E-mail address you indicated in the application;
  • Your name and surname;
  • The last 4 digits of the credit card number the payment was made with;
  • Reason for the refund.

Last version: 13 January 2020