Refunds are made in the U.S. Dollars only and only to the credit card, which was used to make the payment on our web-page. If the currency of your credit-card is not U.S. Dollars, then your issuing bank will make an automatic currency exchange to your credit card currency. The bank may deduct a fee for currency exchange, which we cannot compensate.
Refunds are made only for purchases made on our web-page. We do not undertake any liability for any other costs that might arise to you or have arisen regarding other services.
You may request a refund in case your application has not been processed within the next 24h or the Travel Authorisation is denied.
To request a refund, please send an e-mail to our Customer Service Centre to the address indicated on our web-page: [email protected], providing the following data:
- Date, when the purchase was made;
- E-mail address you indicated in the application;
- Your name and surname;
- The last 4 digits of the credit card number the payment was made with;
- Reason for the refund.
Last version: 13 June 2020